FAQs

Frequently Asked Questions (FAQs)

1. What products does Ambiance Bathroom offer?

Ambiance Bathroom specialises in high-quality bathroom fixtures, including baths, showers, sinks, toilets, taps, and accessories, as well as bathroom furniture and storage solutions.

2. Do you offer installation services for the products?

No, Ambiance Bathroom provides only the products. Installation must be arranged separately with professional plumbers or bathroom fitters.

3. How do I place an order?

Browse our online Catalogue, add the items to your cart, and proceed to checkout. You can complete your purchase using the accepted payment methods listed at checkout.

4. What payment methods are accepted?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express) and online payments through PayPal.

5. Can I cancel or modify my order after placing it?

You can cancel or modify your order as long as it has not been shipped. Please contact us immediately at admin@ambiancebathroom.co.uk for assistance. Please note that special orders cannot be cancelled or modified once placed. Note: Special orders are

6. What should I do if I receive a damaged product?

If your product arrives damaged, please notify us within 24 hours of delivery at admin@ambiancebathroom.co.uk, including photos of the damage. We will assist with a replacement or refund.

7. How long does delivery take?

Delivery times depend on where you are and what you order. Most deliveries take 5-7 business days. You will see estimated delivery times at checkout. Keep in mind that delays can happen with third-party couriers.

8. Do you ship internationally?

Currently, Ambiance Bathroom only ships within the United Kingdom. We do not offer international shipping at this time.

9. What are your shipping costs?

Shipping costs are calculated at checkout based on the size and weight of the items, as well as the delivery location.

10. What is your return policy?

You have 14 working days to return any unused items in their original packaging for a refund. The customer is responsible for return shipping unless the item is faulty or damaged.

11. How do I return an item?

To initiate a return, contact us at admin@ambiancebathroom.co.uk with your order number and reason for return. We will provide you with return instructions.

12. How long will it take to receive my refund?

Refunds are processed within 14 days after we receive and inspect the returned item. The refund will be issued to your original payment method.

13. Can I exchange a product?

We only replace items if they are defective or damaged. If you need to exchange a defective product, contact us within 24 hours of receiving your order.

14. What brands do you stock?

Ambiance Bathroom offers a curated selection of high-quality bathroom products from leading brands known for their reliability and design.

15. Do you offer warranties on your products?

Yes, most of our products come with manufacturer warranties. Warranty details are provided on the product page or at the time of purchase. Please contact us for specific warranty information.

16. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email, allowing you to track your package online.

17. Are there any discounts or promotions available?

We occasionally offer promotions, discounts, or special sales. Subscribe to our newsletter or check the website regularly for updates on our latest offers.

18. How do I contact customer support?

You can reach us via email at admin@ambiancebathroom.co.uk for any inquiries or support needs.

19. Do you provide custom bathroom designs?

No, Ambiance Bathroom does not offer design services. We provide high-quality products, but you may need to hire a professional designer or contractor for personalised design solutions.

20. What should I do if I have more questions?

If your question is not answered here, feel free to contact us directly via email at: admin@ambiancebathroom.co.uk. Our customer support team is ready to assist you.