At Ambiance Bathroom, we strive to ensure customer satisfaction with our high-quality products. If you are not satisfied with your purchase, we offer a straightforward refund and return process.
Returns
You have 14 days from the date of receiving your item to request a return. Items must be in their original condition, unused, and in the original packaging. Proof of purchase is required.
Non-Returnable Items
- Custom or personalized products.
- Items marked as “final sale.”
Return Process
- Contact Us: Email us at admin@ambiancebathroom.co.uk with your order details to initiate a return.
- Return Authorization: You will receive instructions on how and where to send the returned item.
- Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 14 days.
Late or Missing Refunds
- Check your bank or credit card statement.
- Contact your bank or card issuer, as it may take some time for refunds to be officially posted.
- If you still haven’t received your refund, contact us at admin@ambiancebathroom.co.uk.
Damaged Products
If your product arrives damaged, please contact our support team at admin@ambiancebathroom.co.uk within 48 hours of receiving the product, providing details and photos of the damage. We will assist you with a replacement or refund.
Exchanges
We only exchange items if they are defective or damaged. For exchanges, contact us at admin@ambiancebathroom.co.uk.
Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.
Cancellations
Orders can be canceled for a full refund as long as they have not been dispatched. Once the order has been shipped, the return process will apply.
Contact Us
For any queries, feel free to reach out:
Email: admin@ambiancebathroom.co.uk
Phone: +44 0121 257 7773